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The keyboard has been spaced out luxuriously-each key is slightly farther from the natural range of the fingers as you type. The lid has a sophisticated groove design, but can collect dust very easily. The keyboard and the speaker chambers on either side of it have LED illumination-preloaded software allows you to customize the colours and intensity of each zone. HP has given the two-display hinge a unique colour treatment, which makes it look similar to how a piece of metal looks when it’s heated. And the wedge design makes it look thinner than it is. What I am getting is that maybe I or something has turned them off from elese ware.The Omen 15 isn’t as thick as gaming laptops tend to be. Only when I installed the Command Centre, then I could tweak the lights more conveniently, but even without the Command Centre you should be able to turn them on and off. I am sure the lights were on when I installed the Windows 7 Pro. If you do not have AlienFx installed, how would you have the lights turned on. If you have a bit dim light in the room or even dark room, it is kind of difficult to see what you are pressing. The thing is these laptops are not designed to work with the lights off. I am reluctunt at this stage to wipe the OS just because the lights are messed up. Something is disabled on my computer which makes the right click menu not able to activate "Dimm lighting zones in Battery mode only". How do you enable "AlienFx events", I do not get that when I right click the AlienFx logo? have you tried my suggestion? The last alternate is fresh install windows (using the recvoery d First time I here they were denied of service due to their OS. So any idea, how I can get around this issue with the keyboard lights? Now is 5 days business hours only, and the guys are from the Chech Republic and not allways helpfull. They used to have Technical Support for Alienware 24h 7 days a week. Customer Servise has gone right down recently.

I am considering going the Legal way again and force them to fix it or pay up.

The Windows 7 Pro I have installed is purchased from Dell, but basically they have shut me down with no help. support with the issue of this thread, but got turned down since the Laptop has no loger use the same Windows 8 it got shipped with. This one came with Windows 8 and I had a Dell rep help me install Windows 7 and all relevant drivers. With the money I bought new one, hoping the previous was just pot luck. Dell would not replace or refund so I had to get Legal help to force them to at least give me my money back. I had another one Alienware 17, that kept giving problems. My laptop is Alienware 17, boght it brand new from Dell, in March 2014.